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TECHNOLOGY, ALTERNATIVE DISPUTE RESOLUTION, AND THE INSURANCE INDUSTRY: THE FUTURE HAS ARRIVED (REALLY THIS TIME) By George H. Friedman*   Abstract Over twenty years ago, the author of this paper evaluated emerging technologies and predicted how they might impact alternative dispute resolution (“ADR”).[1]  Four years later, after the emergence of the internet, he updated his predictions…

Justin Bieber, Sunoco and Arbitration: How are they Possibly Connected?   by George Friedman*   Earlier this week came word that Justin Bieber and a photographer, who are embroiled in a law suit in Florida over an alleged assault on the photographer, are now arguing about whether the judge should direct the parties to submit…

Just Like Thanksgiving and Black Friday: Five Truisms about Arbitration — That Aren’t True  by George Friedman* The other day, I stumbled on a television show that debunked some commonly-held misperceptions about Thanksgiving. Who knew the Pilgrims didn’t wear black and white clothes and sport buckles? This got me to thinking about an article I…

The Elections are over: What it means for Consumer Arbitration Five things to look for in 2015 By George H. Friedman*   Back when I was Director of Arbitration at FINRA, we used to have a “Crystal Ball Contest” where the staff would weigh in on predictions for the coming year. I usually did pretty…

The Camel and the Last Straw or the Frog and the Boiling Water: Pick Your Parable By George H. Friedman* The current issue of the Securities Arbitration Commentator has as its lead story an article I wrote with the title above.  For those who don’t subscribe, here is the Reader’s Digest version.  Or maybe the…

Ten Things about Litigation that Arbitration Critics Won’t Tell You by George H. Friedman*  [republished from an earlier post] The recent uproar over General Mills’ decision to adopt and later retract a new policy by which consumers, by engaging in activities such as downloading a recipe, or participating in a contest, or “liking” the firm…

MONTVILLE, N.J., Nov. 4, 2014 /PRNewswire/ — Vertican Technologies, Inc. (VT) of Montville, NJ, and Arbitration Resolution Services, Inc. (ARS) of Coral Springs, FL, have entered into a strategic partnership to connect attorneys using VT’s YGC Solutions®platform to the ARS Complete Online Dispute Resolution (C- ODR™) system. Logo – http://photos.prnewswire.com/prnh/20141104/156498LOGO Logo – http://photos.prnewswire.com/prnh/20141104/156497LOGO ARS is a cutting-edge…

“Technology and ADR – The Future Is Here” was presented by our VP & General Counsel Mark Norych yesterday as part of Cyberweek 2014 at The Werner Institute of Creighton University School of Law.  Click here for more from ADRhub.com. In this fast-paced interactive program, experts and practitioners from Arbitration Resolution Services, Inc., the world’s…

The recent uproar over General Mills’ decision to adopt and later retract a new policy by which consumers, by engaging in activities such as downloading a recipe, or participating in a contest, or “liking” the firm on Facebook, would unwittingly be agreeing to arbitrate, certainly refocused the spotlight on the prevalent use of mandatory, predispute arbitration in consumer transactions.

CORAL SPRINGS, Fla. (October 1, 2014) Arbitration Resolution Services, Inc. (ARS), the world’s first cloud-based Complete Online Dispute Resolution (C-ODR™) provider, today announced the appointment of George Friedman as Chairman of the Board of Directors and Randall Wood as Chief Operating Officer. ARS is a fully-automated legal solution that helps its users operate from their…

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