We at Arbitration Resolution Services (ARS) are the world’s first cloud-based ADR provider where the entire process can be completed online. With online arbitration, clients can save as much as 80% of the costs of traditional litigation in as little as 20% of the time. This affordability and online access means that individuals and small to mid-sized companies can pursue claims previously out of reach.

Technology has clearly impacted alternative dispute resolution and will continue to do so in the future. There are five things you should know about online arbitration. 

1. How Does Online Arbitration Work?
Before an application is filed, the parties must agree to submit the matter to binding arbitration via the ARS online system. Both applicant and respondent will have an opportunity to state their claims and submit any evidence that supports their respective positions. The claim is then assigned to an arbitrator. The entire process can be completed online from the comfort of your home or office.

2. How is Online Evidence Preserved?
The type of evidence can vary depending on the nature of the dispute. Parties can upload evidence to the ARS cloud-based service to preserve e-mails, voicemails, photographs, witness statements, police reports, video or audio recordings, etc. Uploading evidence to the ARS secure server preserves metadata (e.g. notes and edits in Word; date and time of edits) to prevent spoliation.

3. How are Online Arbitrators Chosen?
Our arbitrators are experienced litigation attorneys selected for their years of experience in various areas of the law. Before they are added to our panel of arbitrators, each potential arbitrator is interviewed, and their qualifications are verified. Once placed on the panel, they will only be assigned cases in which their background shows a high level of expertise. Before a matter is assigned to an arbitrator, ARS also conducts a conflict check to ensure the arbitrator has no connection to the parties.

4. Is the Site Secure?
Yes. The ARS site uses the industry standard SSL encryption to protect your information. If an unauthorized user attempts to gain access to your data, your account will be automatically locked. The account can be unlocked by the user by contacting us.

5. How Much Does Online Arbitration Cost?
A Fee Section of the our website lists the fees that must be paid before a matter is referred to an arbitrator. The fees are usually less than it would be to file and pursue a lawsuit. There are no fees other than those listed in the Fee Section.